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GXS and the Cloud

Jonny Williamson relays the content of his interview with VP of Marketing Steve Keifer of GXS. It's no surprise that Steve is a strong proponent of integrated supply chains. Read more...

Lean Beginnings

Quite often, it's tough to take that first step. You need a little bit of a plan before you begin to move forward. Getting involved in continuous improvement may sound like a huge undertaking, but if you break it into chunks it's very manageable. Read more...

Procurement Hiring Challenges

Hiring for the procurement function is a tough nut to crack. In many cases, managers are looking for someone with so many high level attributes it's equivalent to trying to find the proverbial 'purple squirrel'. Read more...

Omni-Channel Customer Service

One obvious impact of the move toward omni-channel retailing, which may not be all that obvious, is to customer service personnel. How do they take care of customers that have moved ahead of them on the technology curve? Read more...

Leave Good Memories

We all deal with customers. Those who interact with B2B partners understand they don't necessarily think like consumers all the time. Read more...

BPO Partners

Business process outsourcing (BPO) is still steaming along. Lots of vendors out there use technology partners in their practices. Read more...

Collaboration is Key

In a CFO article, Shawn Casemore shares the 'secret ingredient' for supply chain success. It's collaboration, and not just among supply chain participants. Read more...

How's It Look for Manufacturing?

Supply Chain Digest comes through again with a short piece analyzing where manufacturing stands 5 years after the Great Recession. Read more...

Omni-Channel Retail Examples

The buzz around omni-channel can sometimes seem like a lot of fluff, unless you can think through examples that help you understand where profits can be made. Read more...

Measuring 3PL Services

Big companies are big consumers of 3PL services. But there are differences between the logistics providers that need to be measured. Read more...

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