William Band on the Customer Think website summarizes some important research on the customer experience that should be interesting no matter what your role happens to be. The key thing to remember is that a good customer experience translates to higher sales and profitability. Sounds simple, but it's not. Read his article HERE. 

In the current business environment, reducing costs is a necessity. Having the right procurement strategy in place to make your buys more efficiently and cost-effectively will help you do that. Bill Brown has some suggestions on steps to take in a blog on the Supply and Demand Chain Executive site, which you can read HERE.