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Warehouse Efficiency

The Strategic Sourceror shares some information from a recent study by Intermec on warehouse efficiency.

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ZMOT Anyone?

Google's 'Zero Moment of Truth' (ZMOT) is a great concept to guide your customer service behavior. Does your company perform up to its commitments to its customers?

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Some Great Quotes for CIOs

Michael Friedenberg pairs interesting quotes with questions for IT management as 2013 approaches.

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Let's Think About It

On the Enterprise Irregulars site, Phil Fersht laments the disintegration of the work ethic on the part of today's workers. He thinks we need to turn the tide and improve the analytical focus of our people.

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What Is SRM?

Is SRM software or a process? In a Vantage Partners article on the My Purchasing Center site, supplier-partner interactions are dsicussed.

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The ERP Battle

The battle for new ERP clients isn't just between SAP and Oracle. There are new players, and new technologies, in the mix.

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Reasons to Outsource

The discussion about outsourcing is never static. Someone always has a new opinion or reasoning.

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B2B Research Interview

As a followup to last week's article about on-line B2B customer behavior research, B2C's David Hoskins interviews Brian Walker of Hybris.

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How's Your MEIO?

Supply Chain Digest has published a link to an interesting video interview with Dr. Sean Willems by Dan Gilmore on the topic of Multi-Echelon Inventory Optimization (MEIO).

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