Technology

Technology (134)

Technologies are defining the supply chain

technologiesTechnology can be a tremendous help in getting our products to market and there are plenty of technologies finding their way into both the supply chain and the products traveling along the paths to market. The initiatives and purposes these technologies address are all initially aimed at solving problems but like all well-intended technologies some are bound to be subverted and cause unintended consequences. Here are a few current technologies that should be watched with an eye toward caution.

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Blockchain Obstacles and Opportunities

blockchain08According to recent financial technology (FinTech) industry data, “billions of dollars have been poured into blockchain companies” as of September 2017, with initial coin offerings or token sales climbing to roughly $2 billion compared to just $256 million in 2016. Private investments into blockchain companies exceeded $4.5 billion from Q1 through Q3 of 2017—including the $3.6 billion acquisition of Canadian FinTech firm DH Corporation by Austin-based Vista Equity Partners and more than 150 additional blockchain transactions totaling $965 million—versus the $624 million raised over the same period last year.(1)

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How Voice Services Can Help Improve the Supply Chain

call centerDid you know that 82% of consumers have stopped doing business with a company after they’ve experienced poor customer service? That’s not hard to imagine. We’ve all been customers who have called a company for help, only to be put on hold or talked to someone unwilling to find the answers we needed. Conversely, we’ve all talked to a call center representative who was cheerful and effective. When we hung up, we were ready to move forward with our day.

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Full-Circle Fraud: How the Equifax Breach Will Lead to Merchant Losses

lossesSince the news first broke several weeks ago, we’ve learned that the Equifax breach is one of the biggest consumer security incidents in history - potentially affecting roughly 143 million Americans. With most American credit users left vulnerable by the hack, it’s understandable that customers would be worried how this will impact their credit and their long-term financial well-being. It’s merchants, though, who are really left holding the bag for these losses.

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Some Reasons Blockchain is Gaining Traction

blockchain chainIt’s true that blockchain is in many ways just another technology looking to intrude on EDI’s entrenched place in the B2B world. But there are issues with the way we’ve dealt with supply chain documents that even after 40 years, have not been sufficiently addressed. Blockchain may have that silver bullet that makes the benefits of adoption worth the pain of change.

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Is the Future of EDI in Blockchain?

what is the blockchain and why is it so importantEDI documents and the supply chain data ecosystem seems to be pretty secure. By secure I mean that it’s rare to hear of any cyber breaches affecting commerce. Most often cyber attacks are identified in POS systems and other environments where consumer information is stolen and sold. But just because it isn’t a hot news topic doesn’t mean it can’t or doesn’t happen. And because the documents that run the order processing systems across the globe were created long before cyber warfare was a real threat, new ways of protecting them are being introduced.

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Chatbots in the Chain

chatbotsYou’ve likely encountered chatbots even if they didn’t introduce themselves as such. Today you’re most likely to encounter them when you call a customer support hotline or online chat service. They ask questions and deliver answers and act surprisingly like human operators… except they’re much more quickly available.

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IoT and 3D Printers are Invading the Supply Chain

IotIt wasn’t long ago that Apple was lauded for its finesse in managing its supply chain. Getting its bazillions of iPhones from China to the US and everywhere else required some groundbreaking advances and a lot of tight controls. Those lessons have gone mainstream as the world took notice and of the company’s strategies and success. And partly because of that expansion, the supply chain now extends to areas as unexpected as social media. Read more...

Take Advantage of Supply Chain Big Data

supply-chain-data-management-300x200Today’s supply chain is no stranger to big data, at least not when it comes to generating it. Think about the millions of transactions passed between trading partners every day that are triggered by the billions of register transactions caused by retail sales. These deluges of data have been both the lifeblood of the supply chain and part of its biggest challenges. Read more...

IoT is Real and Present

iot supply chainYou already know that IoT is a term used to loosely identify items that have been imbued with enough intelligence and communication abilities to send messages across the internet. First of all, this means that these items are not human in the ways we normally think of humans using computers to send information via the Internet. But that doesn't mean that some of these 'things' can't be humans, or at least humans carrying with devices that do the communicating for them. The connections and the information are triggered by conditions as they change. Read more...

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