Buzz

Buzz

The Impact of Customer Service

Kate Leggett in Computerworld UK provides great insight into the value of customer service in enterprises.

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Mobile eCommerce

On the Business2Community site, Andras Deak tells us about the evolution of electronic commerce and how social media and mobile technologies are enhancing the mix.

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Procurement Strategies for Humans

In our efforts to automate each and every business process, it's sometimes to our surprise to find something a computer can't do.

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