It turns out, B2B isn't all that different from B2C. The customer experience is huge for both and is becoming increasingly similar. Read more...

Alan Nicol discusses some real-world examples of how manufacturers make integration and outsourcing decisions in their supply chains. His article on the Manufacturing.net site is a bit long, but chock full of food for thought. Read more...

An interesting blog by Geoff Beckman on the Internet Evolution site provides a breakdown of problems associated with the Boeing 787 airliner rollout. As he states, it "makes an SAP project look like a Swiss watch". I don't think he means that as a compliment. Read more...