Steve Wozniak, co-founder of Apple, isn't sold on cloud computing.

Forecasting and demand planning are essential tasks in the supply chain. For some companies, it's even tougher due to the nature of their product lines and from where they're sourcing.

In a Corporate Executive Board blog on the topic of customer service, Lara Ponomareff talks about some trends that B2B has in common with B2C companies.