Pareto's '80/20' rule is one of those business truths that seems to be universal. It's extremely useful in continuous improvement efforts.

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It's predictable: when there's a new technology or process that's getting a lot of hype, you'll see a few experts on the other side saying "not so fast...". In this case Tim Leberecht on the Fortune site contrasts 'big data' and business intuition. Read more...

The omnichannel consumer is beginning to affect retailers in many different ways. In an article on the Internet Retailer site, Zak Stambor talks about recent changes made at some Staples locations to better serve these customers. Read more...