Hiring for the procurement function is a tough nut to crack. In many cases, managers are looking for someone with so many high level attributes it's equivalent to trying to find the proverbial 'purple squirrel'. Read more...

One obvious impact of the move toward omni-channel retailing, which may not be all that obvious, is to customer service personnel. How do they take care of customers that have moved ahead of them on the technology curve? Read more...

We all deal with customers. Those who interact with B2B partners understand they don't necessarily think like consumers all the time. Read more...