In early August we discussed the topic of return on investment (ROI) for the EDI program which was enough to pique my focus back on the subject. Admittedly over many years I was caught up in the day to day operations of an EDI program and focused heavily on the transactional requirements without much outside the box thought on true KPI’s. Sure I could rehash the some old ambiguous benefits of cost savings, efficiencies, and the like to anyone that asked, but just stating that didn’t seem to hold water anymore. After letting the topic simmer in my head in August, I came to a full realization that somehow I was not considering every angle of the true benefits of an EDI program.