- 1. Sourcing and Procurement Customers
- (News)
- Sourcing and procurement are at the 'tip of the spear' of the supply chain. They have many customers that need to be satisfied, both internally and externally. How will they achieve happiness?In a guest ...
- 2. True Happiness in the Supply Chain
- (Supply)
- Is true happiness to be found within the supply chain? Of course that depends on your definition of happiness, and I would say that it is possible to find happiness in any pursuit, given the right circumstances ...
- 3. Customers Are Not Always Right - Until They Stop Being Customers
- (Management)
- ... who were the senior managers supposed to believe? The internal staff, who was telling them how successful and productive their EDI systems were, or the customers, whose unhappiness was continuing to grow? ...
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