You always walk a fine line with one-offs. Do you accept the challenge, do the work, and watch the organization reap the rewards? Or do you push back and reserve your resources for addressing only opportunities with a broad impact? And what do you base your decision on, anyway?

Your boss is asking you to do more with what you have. A big company project is kicking off that you need to support, but your ‘normal’ work isn’t going away. Or maybe there’s been a decision made to assign EDI team members to other IT work. Those are all valid reasons to consider outsourcing some or all of your EDI responsibilities. Are you ready to pull the trigger?

You only hear from your 'customers' when something bad happens, your sales department complains about how long it takes to 'hook up' their customers on marketplace connections, and you're constantly given grief by the SAP team about inbound documents erroring out in the interface. Is that just the nature of the EDI beast, or are you doing something very wrong?