Let’s say you’re the customer of a big supplier. You’ve implemented an EDI connection with them, but you’re having a problem reconciling their invoices. It seems the unit of measure (UOM) you send isn’t matching on the invoice. Why?

Back in the old days, you placed orders with your supplier by phone, fax, mail, and by walking into their store. They entered your order into their system, picked and delivered your products, and mailed you an invoice. Your AP clerk took the invoice, did the 3 way match, put it in the stack to be paid, and you mailed a check at the end of the month. Have times changed or what?

Have you ever received a gift that was nice, but wasn’t exactly what you were hoping for? Or even worse, how about spending big bucks on a product and bringing it home only to discover it not only requires assembly but also accessories you didn’t even know you needed?