In a lean environment, excuses are symptomatic of a problem with communication. Leaders should be focused on fixing problem and ensuring they don't reoccur, while employees should have the same goals. Read more...

The omnipresent buzzword, omnichannel, has its issues in the real world of retail. But most of the problems are familiar. Read more...

eProcurement has been around for quite awhile, and although it's made strong inroads in the B2B world it's far from universally available. There must be a reason for that. Read more...