You may think your omnichannel efforts are all that, but what do your customers think about it? Measuring customer satisfaction is always challenging, and dealing with omnichannel buyers adds an even greater degree of difficulty. Read more...

Lora Cecere, the Supply Chain Shaman, is focused on the future of the digital supply chain. She looks at the convergence of today's disruptive technologies and what the impacts will be on supply chains of the future. Read more...

The supply chain control tower is still a popular concept that addresses a number of needs, such as visibility and collaboration, that organizations crave. The folks at Logistics Viewpoints have taken a fresh look at the topic and explain why it's such a powerful approach. Read more...