Big data, metrics, dashboards, analytics, clickstream data…. It’s the era of quantitative, fact-based management. Does that mean only numbers matter, or is there still a place for qualitative input into the process?

 Well, you’ve identified the software functionality you need and have talked to your sources to get their opinions on how to go about developing it. In the back of your mind, though, you still think it should be part of the base translator package and ought to be included in a future release. What’s your next step?

You spent big bucks a few years ago on a translator, faithfully paid yearly maintenance fees, and applied upgrades. There's still something you need the software to do that it can’t. What’s there to do about it?