Supply chain and logistics industry is going through a tremendous transformation made possible by innovation and new technology. Such transformation is causing customers to increasingly demand more. Consequently, competition is heating up and logistics providers are doing everything within their power to stay in the market. Technological advancements are the leading differentiators that companies are exploiting in the industry.

For decades, the logistics industry has been lagging behind in the adoption of technology in service provision. However, this has changed significantly over the past few years as a result of the increased adoption of various technologies most of which are aimed at increasing competitiveness and enhancing the provision of services.