- 1. Local Delivery Will Determine Your Retail Success
- (Supply)
- ... that the stock levels are predictable to avoid surplus or scarcity situations. If self-service tools are integrated into local delivery options, consumers will have the power to initiate a product return ...
- 2. Richpanel brings Amazon-style customer service experience to all ecommerce businesses around the world
- (News)
- ... inefficiencies. Richpanel’s platform helps these businesses launch a self-service portal on their stores, allowing customers to perform actions without ever having to contact a support agent. This means ...
- 3. New Self-Service Technology Gives Small Business Customers Seamless Access to Shipping Across Multiple Modes
- (News)
- As part of its continued commitment to creating market-leading solutions focused on meeting customer needs, C.H. Robinson has introduced Freightquote by C.H. Robinson, the first and only self-service technology ...
- 4. Getting P2P Adoption on Track
- (News)
- Spend Matters' Jason Busch is spot on with this observation: getting front-line procurement people to adopt P2P technology is a bear. Getting them to understand the 'why' and ensuring the technology doesn't ...
- 5. Procurement Trends for 2016
- (News)
- Predictions abound this time of year. Susan Avery takes a shot at what we might see in the procurement arena in 2016 in an article on the My Purchasing Center site.It ought to be an interesting year, with ...
- 6. How Agile is Your Big Data?
- (News)
- Just because you have a mountain of data, it doesn't follow that you'll be able to use it effectively. One of the keys to leveraging Big Data is agility, or the ability to make the data actionable in responding ...
- 7. The Omni-Channel Technology Challenge
- (News)
- Much has been written (and posted here) about the 'new' omnichannel retail customer. As this consumer type has emerged, retailers have struggled on how to apply technology in the best and most effective ...
- 8. Global Logistics Increasing by 25%
- (Logistics)
- ... companies offered customers self-service shipment tracking as a differentiating feature. Now it’s a must to meet most customer service expectations. While these expectations have helped grow the delivery ...
- 9. Forrester's Customer Service Playboo
- (News)
- Customer service is an aspect we deal with on a daily basis. Usually it's good, but if it's not it can be a real turn-off. Kate Leggett from does a great job explaining why it's important to provide ...
- 10. What’s on Your Horizon?
- (Management)
- ... and pricing catalogs Real-time processing Self-service functionality Automation of indirect purchasing Automation of small and medium sized business systems Fortunately, these developments didn’t ...
- 11. From-the-Top - Inovis
- (EDI)
- ... their traditional transaction flow. The internet has also made if possible to deliver and manage your business communities in a self-service mode regardless of where you are or what time it is – so to ...
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