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1. How Voice Services Can Help Improve the Supply Chain
(Technology)
Did you know that 82% of consumers have stopped doing business with a company after they’ve experienced poor customer service? That’s not hard to imagine. We’ve all been customers who have called a company ...
Created on 07 November 2017
2. Disruption of Globalization and Supply Chain
(Supply)
... programs are not popular, and some of their technology is lagging behind the competition. The bigger challenge is that Amazon’s global offering does not attract Chinese consumers. Alibaba is now planning ...
Created on 16 October 2017
3. Full-Circle Fraud: How the Equifax Breach Will Lead to Merchant Losses
(Technology)
Since the news first broke several weeks ago, we’ve learned that the Equifax breach is one of the biggest consumer security incidents in history - potentially affecting roughly 143 million Americans. With ...
Created on 10 October 2017
4. Reverse logistics will trash your inventory plans
(Retail)
... in how consumers consider their own purchase strategies will play havoc with retailers. The problem is with product returns and how consumers now consider their purchases to be temporary. Thinking ...
Created on 12 September 2017
5. Is the Future of EDI in Blockchain?
(Technology)
... POS systems and other environments where consumer information is stolen and sold. But just because it isn’t a hot news topic doesn’t mean it can’t or doesn’t happen. And because the documents that run ...
Created on 06 September 2017
6. Google Express Changes Supply Chain
(News)
... consumer based supply chain.   Read the article Forbes  ...
Created on 06 September 2017
7. The Rise of Logistics Tech Activates Entrepreneurs
(Logistics)
Globally, there is a demand for smarter, cost effective and sustainable operations to suit the needs of consumers who expect higher customer service levels. Business can not go on as usual. There have ...
Created on 30 August 2017
8. Digital Transformation in the Supply Chain
(Technology)
The consumer world seems overwhelmingly digital. From smartphones and smartwatches to IoT devices like thermostats and Amazon Alexa we’re constantly and instantly connected. But what about the supply ...
Created on 13 August 2017
9. Privacy Policy
(Uncategorised)
... ces about not having this information used by these companies, click here: http://www.networkadvertising.org/consumer/opt_out.asp Cookies A "cookie" is a bit of data sent by a Web site through the br ...
Created on 18 July 2017
10. Distribution Centers in the Omnichannel World
(News)
The role of the DC has certainly changed as omnichannel consumers have taken control of the buying experience. eCommerce order fulfillment requires an unprecendented level of coordination between supply ...
Created on 21 February 2017
11. Deep Dive Into Retail Predictions for 2017
(News)
Bob Ferrarri continues his 'deep-dive' series on 2017 predictions with one that's important to all of us: retail and ecommerce-driven supply chains. Consumers continue to drive the bus and retailers wi ...
Created on 07 February 2017
12. Consumers Are Driving the Supply Chain Bus
(News)
We've all seen how supply chains have evolved over the past few years. It should be no surprise to realize that consumers are now driving the bus, and if your supply chain isn't consumer-driven you're ...
Created on 29 January 2017
13. CPG Supply Chain Rankings
(News)
The annual ranking of consumer packaged goods (CPG) supply chains is out, and there's not much change.Walmart still is atop the list and the usual suspects, albeit in a slightly different order than las ...
Created on 24 January 2017
14. Another Look at Amazon in B2B
(News)
As Amazon continues down the path toward becoming a B2B behemoth, will they come under greater scrutiny from a CSR perspective?Selling toys and apparel to consumers is one thing, business supplies to companies ...
Created on 19 January 2017
15. Impact of Omnichannel Buying Continues
(News)
It's nearly impossible to over exaggerate the effects omnichannel consumers have had on retailers. Bob Ferrarri takes a look at how 3 well-known names have recently made significant business changes i ...
Created on 12 January 2017
16. Making Reservations for On-Line Customers
(News)
The impact of the omnichannel consumer on retailers is hard to overstate. One of the crucial decisions to make is how much inventory to reserve for shipments to ecommerce customers and how to reserve it.On ...
Created on 04 January 2017
17. eCommerce Risks
(News)
You may not see the terms 'risk management' and 'ecommerce' in the same sentence very often, but they indeed belong together. That's due to the growing presence of omnichannel consumers, their high expectatio ...
Created on 03 January 2017
18. The Importance of Visibility
(News)
In a Supply Chain Dive article, Rich Weissman describes why visibility is so important to everyone selling to ecommerce consumers.It not only shapes the customer experience, it directly affects your brand. ...
Created on 15 December 2016
19. Variability in the Retail Supply Chain (Pt. 2)
(News)
Dan Gilmore discusses what's different about retail, why variability is so hard to control, and efforts being taken to address the problem in his 2nd piece on variability.It's a vexing issue but his article ...
Created on 08 December 2016
20. Visibility in an Omnichannel World
(News)
In the age of the omnichannel consumer, the importance of inventory visibility can't be denied. This means visibility across the board: on the shelf in the DC and branch locations, inbound shipments, fulfillment ...
Created on 24 November 2016