Estimated reading time: 0 minutes, 17 seconds

Continuous Improvement Up North

Anyone who's visited our northern neighbor has probably noticed the Tim Horton chain. Continuous Improvement has made a significant impact on their profitability.

In an interview in The Globe and Mail, their director of Continuous Improvement, Ora Morrison, answers questions about what drove Tim's efforts in this area and what the effects have been. Read it here. 

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