thumb interconnects chartIt's fair to say that VANs were responsible for bringing EDI to current volume levels of transactions. It is also fair to say that interconnects between VANs were the path to their success. Traditional VANs and their interconnects built the market, now they are the market for newer technology (VAN2).

hub-spokeThe most noticeable difference between VAN1 (the “traditional” VAN from the 1980's) and VAN2 (today's technology) is the fact that a company can operate their own network instead of being a customer on somebody else's. Control the network according to your needs, Embed EDI Network functions within your code, and start creating completely unique EDI management functions that will overturn 20+ years of non-optimized EDI integration nightmares!

big data brainCash register transactions are flowing at an ever increasing rate. Actually ‘cash register’ isn’t at all an appropriate term anymore since such a large volume of purchasing take place as credit or debit transactions. But the point is still the same. The challenge of managing those transactions is part of the reason there is so much attention on Big Data. And the obstacles of handling big data are becoming as well known as are the companies that are providing solutions.

customer-experienceMany companies keep avoiding social media contact center integration. But the CRM that we all know is morphing into CEM (Customer Experience Management). A conclusion is that CRM and marketing need to merge. So “CEM Marketing” will  become a key player in customer engagement strategies. Marketers will be working as part of a cross-organizational team with executives and contact center agents to understand and reach out to customers. So where does “CEM Marketing” fit in the company organization? If you said SUPPLY CHAIN MANAGEMENT you are correct. 

adafruit 67A few months back, we slogged through predictions for trends that would affect businesses in 2013. Many or most of them have already impacted us, particularly those related to mobile technology and the cloud. But the most powerful of all didn't appear on many lists and seems to be getting traction in the business and technology press a bit ahead of the hype curve.