- 41. Omnichannel and Service
- (News)
- The omnipresent buzzword, omnichannel, has its issues in the real world of retail. But most of the problems are familiar.On the Mycustomer.com blog site, Natalie Brandweiner reviews the omnichannel phenomenon ...
- 42. Tracking Your Products Can Bring You Closer to Your Customers
- (Management)
- ... handle the direct consumer interaction and simply order more product from their suppliers to restock their shelves. And the tight margins, short lead times, localized demand cycles, and global distribution ...
- 43. Tech Drives B2B
- (News)
- What's driving B2B interaction nowadays? Daniel Harris seems to think technology is behind it all.In a Business2Community article, he discusses the massive impact of tech developments, like mobile, on how ...
- 44. Tales of Horror - 5 Ways to Kill Your Business
- (Management)
- ... been out of work a long time ago. Even so, not every participant in the supply chain believes that the days of paper invoices, phone orders, and human interaction to complete daily tasks has been relegated ...
- 45. What Is SRM?
- (News)
- Is SRM software or a process? In a Vantage Partners article on the My Purchasing Center site, supplier-partner interactions are dsicussed. Although the value companies are obtaining from their software ...
- 46. B2B Trends
- (News)
- In a Corporate Executive Board blog on the topic of customer service, Lara Ponomareff talks about some trends that B2B has in common with B2C companies. Some of the findings are surprising, but as ...
- 47. Share It!
- (News)
- Sharing knowledge is great for an organization. Too few companies do it effectively. In an article on the Mashable site, Craig Malloy gives us some ideas on how to improve. His quote "This is your ...
- 48. Payment automation and unintended consequences
- (Retail)
- ... still require human interaction and business judgment ...", in his words. This is where things get sticky. It's easy to caricature "buyers" as deadwood who specialize in golf dates and expense accounts; ...
- 49. Timing is Everything
- (EDI)
- ... have brought my way. Daily interaction with all levels of an organization from customer service representatives to executives, across multiple industries and platforms has given me the opportunity to view ...
- 50. Analysis of “Accounting for EDI Development Costs” Survey
- (EDI)
- ... their own efficiencies to maximize their trading interactions. What is your EDI related expense as a % of sales? This metric is not normally measured, and there are no standardized metrics defining ...
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