- 41. Measuring the Omnichannel Supply Chain
- (News)
- You may think your omnichannel efforts are all that, but what do your customers think about it? Measuring customer satisfaction is always challenging, and dealing with omnichannel buyers adds an even greater ...
- 42. New Supply Chain Metrics
- (News)
- Is your supply chain satisfying your customers? How do you know? Steve Banker questions traditional supply chain metrics in a recent article on the Forbes site.Measuring the 'Net Promoter Score' (NPS) ...
- 43. Money for Nothin'
- (Management)
- ... meet customer demand, and meeting customer demand is critical to customer satisfaction - one of marketing's main goals. As you're looking for additional funding for new projects next year, reorient your ...
- 44. Moving to the Digital World - Still / Yet
- (Management)
- ... in the information loop, here's Altimeter's info-graphic that shows the benefits of digital transformation. The top 2 - Lift in engagement and Improved customer satisfaction go hand in hand. While these ...
- 45. Metrics to Drive Supply Chain Improvement
- (News)
- Talking metrics is one thing that excites the Supply Chain Shaman, Lora Cecere. In a recent article on her site, she interview Mattell's Global Supply Chain's EVP on the topic and shares the results with ...
- 46. The Supply Chain is Just a Cost of Doing Business
- (Supply)
- ... This level is more interesting in that it takes the delivery process to the status of helping the organization achieve its margin and customer satisfaction goals. Gartner says that in north America 58 ...
- 47. Lean Beginnings
- (News)
- Quite often, it's tough to take that first step. You need a little bit of a plan before you begin to move forward. Getting involved in continuous improvement may sound like a huge undertaking, but if you ...
- 48. Omni-Channel Customer Service
- (News)
- One obvious impact of the move toward omni-channel retailing, which may not be all that obvious, is to customer service personnel. How do they take care of customers that have moved ahead of them on the ...
- 49. Benchmarking Your Program
- (News)
- Finding good benchmarking information for your B2B integration program can be a chore. In a GXS blog article, Rachel Cohen talks about recent research that may be helpful to you.It looks like satisfying ...
- 50. What the ERP Needs to Support the Supply Chain
- (News)
- John Westerveld takes us through a scenario that illustrates what's really needed to support the supply chain in an ERP environment.Check out his article in The 21st Century Supply Chain HERE
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