Harley Manning's Forrester blog covers this important topic. The research he references is pretty clear on the effect of the customer experience on profitability. Read about it here.
Estimated reading time: 0 minutes, 15 seconds
Customers want a good experience when they interact with your company. Whether you know it or not, your actions help define the customer experience.
Harley Manning's Forrester blog covers this important topic. The research he references is pretty clear on the effect of the customer experience on profitability. Read about it here.