Big data, metrics, dashboards, analytics, clickstream data…. It’s the era of quantitative, fact-based management. Does that mean only numbers matter, or is there still a place for qualitative input into the process?
Most ec-bp.com readers work for bricks-and-mortar stores, or for the suppliers that feed these retail outlets. How much do on-line purchases matter to them? Plenty. It's not just that on-line activity pulls away revenue that might otherwise be yours; laws and regulations aimed at on-line shopping often impact consumer relations in physical operations.
You spent big bucks a few years ago on a translator, faithfully paid yearly maintenance fees, and applied upgrades. There's still something you need the software to do that it can’t. What’s there to do about it?
Before jumping into a drop ship model – sure, it's enticing if you consider the benefits of carrying little or no inventory; besides there are gazillions of so-called drop ship providers to choose from! – make sure you understand all angles.
EDI is deeply integrated into the overall supply chain, and for some companies simply managing the order process is the only expectation (and result) of the technology. But since the basics are now stable and generally functional there are many opportunities to make advanced use of the processes and the data. For this survey we would like to understand what innovative uses of EDI processes and data are being put to use in your organization.
The survey questions are just basic. Please use the comments section to describe your innovations. And if you are willing to talk with us, please leave an email address and/or phone number where we might contact you for additional details.
Please take the survey by clicking HERE
As my career in EDI is now reaching the decade mark, I recently began some self-reflection and surprisingly found both depth and breadth of the opportunities and experiences those three letters combined have brought my way. Daily interaction with all levels of an organization from customer service representatives to executives, across multiple industries and platforms has given me the opportunity to view business operations from a multitude of perspectives and become what I believe to be a more well rounded in the entire supply chain process.
"The Payoff" is for you wherever you are in the e-commerce supply chain. While the first installment of this weekly column emphasized what happens when a consumer walks into a bricks-and-mortar outlet, that's far from the only time payment needs to be convenient, efficient, and secure. This week, let's look at a piece of what happens when retailers pay their suppliers.
When in business do you sigh, breathe more easily, and say "There!" with the feeling you've arrived somewhere important? Is it when you shake hands on a new deal? See a new employee come through the doors on his or her first day? Wrap up a crucial presentation in front of your boss?
Let’s say you’re the customer of a big supplier. You’ve implemented an EDI connection with them, but you’re having a problem reconciling their invoices. It seems the unit of measure (UOM) you send isn’t matching on the invoice. Why?
Back in the old days, you placed orders with your supplier by phone, fax, mail, and by walking into their store. They entered your order into their system, picked and delivered your products, and mailed you an invoice. Your AP clerk took the invoice, did the 3 way match, put it in the stack to be paid, and you mailed a check at the end of the month. Have times changed or what?