direct shipYou, my avid readers, may have been wondering what happened to my articles. My apologizes for Missing In Action over the last several months. I took some R & R during the summer but am now ready to share my observations and commentary again.

social mediaSocial media make the customer more powerful than ever. Companies must re-learn how to listen and react. The customer is always right is one of the two ”commandments” of a super market chain in Connecticut. Their second commandment is “see rule number one”.  Anyone who does not take this seriously will not do well on social networking platforms where customers have not only a louder voice, but also can be heard around the World in minutes.

social mediaSocial media make the customer more powerful than ever. Companies must re-learn how to listen and react. The customer is always right is one of the two ”commandments” of a super market chain in Connecticut. Their second commandment is “see rule number one”.  Anyone who does not take this seriously will not do well on social networking platforms where customers have not only a louder voice, but also can be heard around the World in minutes.

sustainability-picOne of the mantras of modern management, ‘you can’t manage it if you don’t measure it’, certainly applies to supply chain sustainability. However, sustainability is often a moving target since everyone's supply chain is different. A good way to find some commonality as a basis for understanding the term is to take a look at how businesses measure it.

sustainability-picOne of the mantras of modern management, ‘you can’t manage it if you don’t measure it’, certainly applies to supply chain sustainability. However, sustainability is often a moving target since almost every supply chain is different. A good way to find some commonality as a basis for understanding the term is to take a look at how businesses measure it.

Debbie IrwinScott Koegler of ec-bp.com talks with Debbie Irwin of Land-O-Lakes about her quest to find tools to manage data about the company's products.

 

 

 

process updateSometimes "The Payoff" writes about you. Sometimes it's about your customers. Installments like "Qthru Aims for a Different Self Check-Out" obviously apply to the many readers working in retail organizations: a better way to get shoppers through check-out certainly matters to you. Why waste space, though, on currency exchange in Malta or ordering pencils in Pretoria?

risk2I help my buddy Buzz select articles for the Supply Chain Buzz page every week (our motto: “we read ‘em so you don’t have to!”). We review a range of stories and blogs on the subjects of supply chain, electronic commerce, ERP, continuous improvement, and general management. Since there’s a great diversity of jobs, departments, and company sizes among our readers, not all will be on target. However, we noticed a few themes that cut across nearly all jobs and organizations. Let’s take a look at a prominent one: risk.

pointofsalePoint of sale (POS) data has long been the domain of the retailer that collects it. It hasn’t always available – in detail, anyway – to manufacturers and suppliers that could use the data for such things as demand planning, improving supply chains to avoid stock outs and to better understand and act on buying habits so they can more accurately allocate advertising dollars. Of course, all those benefits would in turn benefit the retailers, which could improve planning and forecasting, reduce (or eliminate) stock outs, and even have leverage to enact and enforce service level agreements with suppliers.

risk2I help my buddy Buzz select articles for the Supply Chain Buzz page every week (our motto: “we read ‘em so you don’t have to!”). We review a range of stories and blogs on the subjects of supply chain, electronic commerce, ERP, continuous improvement, and general management. Since there’s a great diversity of jobs, departments, and company sizes among our readers, not all will be on target. However, we noticed a few themes that cut across nearly all jobs and organizations. Let’s take a look at a prominent one: risk.