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1. Stop Rushing The Holidays! Try A Year-Round Retail Brand Experience Instead
... to create a lasting connection with customers, retailers must be strategic in creating an omnichannel brand experience. How can this be accomplished? 1. Blend offline and online experiences. The truth ...
Created on 19 December 2017
2. Do Customers Really Need This?
In this era of omnichannel consumption, same day delivery, and drones, David Maloney asks a valid question: do our customers really want what we're trying to give them?The truth is we often just don't kno ...
Created on 27 September 2016
3. Supply Chain Prophetic Quotes
If you need some supply chain inspiration, you've come to the right place! Bill DuBois provides a few great quotes that hold a lot of truth in an article on the 21st Century Supply Chain site.Although they' ...
Created on 02 May 2016
4. Supplier Networks in 2016
There's no one around who does a better job analyzing the topic of supplier networks than Jason Busch of Spend Matters. In a recent article on the site, he reviews where he thinks networks are going in ...
Created on 28 January 2016
5. What’s In YOUR Bill?
... truth there are many other factors that come into play and affect the actual quality of the images your camera produces. Another corollary is the cell phone industry’s historical pricing of ‘talk minutes.’ ...
Created on 11 January 2016
6. Managed Services Offset Complexity in the Supply Chain
... version of the truth shared between retailers and their suppliers on a common, managed services platform – eliminates the need for many point solutions. Then Managed File Transfers (MFT) between the ...
Created on 18 June 2015
7. How Managed EDI Tools Offset Supply Chain Risk And Complexity
... ed to be slowed down by technology issues. Now the sky is the limit. If managed properly! Proprietary standards make the interchange slower. Source data – a single version of the truth shared  to all ...
Created on 27 April 2015
8. No Risk EDI
EDI is a secure environment. At least that’s the premise that most supply chain professionals work by. And the truth is that for the most part the EDI transaction chain is very secure. But that doesn’t ...
Created on 13 April 2015
9. Suppliers in the Chain
... testing. At what point do these opposing interests amount to mutual abuse? It’s an interesting question. One that both retailers and suppliers believe they are on the right side of. But in truth the issue ...
Created on 15 December 2014
10. Omnichannel Nirvana
... t retailers would pursue immediate to short delivery as a priority. But the truth - at least according to the Forrester study - is that only 11% of surveyed retailers have "buy on-line and pick up at the sto ...
Created on 16 April 2014
11. Establishing Visibility - The Long View
I've been harping on what it takes to be visible... that is to have visibility into your supply chain. The truth is that gaining visibility is an ongoing process that is never really 'done.' But that's  ...
Created on 03 March 2014
12. Givers/Takers – Winners/Losers
... last has its truth, it also turns out that the Good Guy also finishes first. Takers might show short term wins, but end up middle of the road in the end.    Steve Scala, Senior Vice President of Corporate ...
Created on 13 January 2014
13. Supply Chain Myths
... f truth involved. Check out the graphic and summary HERE. ...
Created on 21 August 2013
14. The 80/20 Rule
Pareto's '80/20' rule is one of those business truths that seems to be universal. It's extremely useful in continuous improvement efforts. In his A Lean Journey blog, Tim McMahon tells us why it's ...
Created on 25 June 2013
15. SCM Control Tower Team Troubles
... ur team. Fear of conflict: People see the word conflict and connect it to yelling, screaming and shouting, but in an environment seeded with vulnerability-based trust, conflict becomes the search for t ...
Created on 21 June 2013
16. Clear the Clutter!
... and that we need more "stuff" regardless of if it is the truth or not. This spring, take a stand to clutter, in both your home and in your mind. Project De-clutter Have you ever had very good intentio ...
Created on 29 May 2013
17. Interpersonal Skills and You
... h people giving more of their time and attention to develop their technical skills. But the truth is, the more we lose focus on the importance of interpersonal skills, the more at risk we are to have a po ...
Created on 18 February 2013
18. ZMOT Anyone?
Google's 'Zero Moment of Truth' (ZMOT) is a great concept to guide your customer service behavior. Does your company perform up to its commitments to its customers? On the Customer Think site, Scott Brink ...
Created on 04 December 2012
19. Can You Handle the Truth?
The supply chain has evolved in many ways to address the realities of omni-channel retailing. Having a single source of truth drives many positives in such an environment. In a short blog on Supply Management, ...
Created on 27 November 2012
20. Do We Need VANs?
...  truth VANs are not as secure as other alternatives. As an example, a VAN can “read the mail” and use this knowledge to market new companies for their networks. Additionally, they do not have any automati ...
Created on 11 April 2012