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1. Expanded Payment Options Can Help Merchants Boost Customer Loyalty and Satisfaction
(News)
... 100,000 merchants worldwide. Furthermore, research by J.D. Power and Fiserv found that billing and payment options can account for 20% or more of customer loyalty and satisfaction scores. Chargebacks911, ...
Created on 16 April 2018
2. 3 Ways a CPO Can Transform a Business
(Management)
... these strategic changes happen. The ripple effect of an enterprise purchase can increase employee satisfaction, ease intake and store efficiencies, and improve workflow in unique stores and across locations ...
Created on 24 October 2017
3. Chatbots in the Chain
(Technology)
... as many of them available to take calls as are needed. They answer the questions quickly, record the questions and answers, and deliver high levels of customer satisfaction. That all seems fine when someone ...
Created on 06 September 2017
4. Visibility in an Omnichannel World
(News)
...  drop-ships, and all other aspects of the supply chain.According to Chris Cunnane, visibility into inventory is crucial to retaining customer satisfaction and loyalty. On the Logistics Viewpoints site ...
Created on 24 November 2016
5. Measuring the Omnichannel Supply Chain
(News)
You may think your omnichannel efforts are all that, but what do your customers think about it? Measuring customer satisfaction is always challenging, and dealing with omnichannel buyers adds an even greater ...
Created on 26 September 2015
6. What EDI Service Providers Know That You Don't
(EDI)
... to the users to select based on price and customer satisfaction. ...
Created on 17 August 2015
7. Missed Opportunities For Not Using EDI and How Easy It Is
(EDI)
... . Transportation management can be difficult and require a high amount of detail. However, with a good EDI solution in place you can alleviate common dissatisfactions with real-time processing of bo ...
Created on 14 July 2015
8. Integrate Your Way to Success
(News)
If you've been involved in ecommerce for awhile, it's easy to forget that many companies are just taking the big step into 'e' now. Many retailers who are trying to catch up with the omnichannel phenomenon ...
Created on 27 February 2015
9. Yet Another Predicticator for this Year
(Management)
... can become vociferous in their dissatisfaction. Here’s my recommendation/prediction for 2015 that has less to do with EDI, orders and the processes we spend so much time on. I suggest spending time in ...
Created on 05 January 2015
10. New Supply Chain Metrics
(News)
...  some promise for determining customer satisfaction. Read about it HERE. ...
Created on 18 December 2014
11. SCM Personnel: Hardest Jobs To Fill
(Management)
... These folks need a good understanding of the business (sounds like EDI). Loss of a great planner can hurt. She continues: “Job satisfaction for supply chain planners is low. As a result, companies are ...
Created on 10 September 2014
12. Money for Nothin'
(Management)
... ects the way customers are served and their level of satisfaction. While the technology is certainly connected to IT infrastructure, there are plenty of tangential functions coming to the market that are exter ...
Created on 22 August 2014
13. Courier Performance
(Supply)
... Key Performance Indicator (KPIs) in postal and courier services measure the efficiency in operations and customer satisfaction with delivery. I found a great study of courier performance created by ...
Created on 15 August 2014
14. Moving to the Digital World - Still / Yet
(Management)
... ng customers in the information loop, here's Altimeter's info-graphic that shows the benefits of digital transformation. The top 2 - Lift in engagement and Improved customer satisfaction go hand in ha ...
Created on 24 July 2014
15. Where's the Slowdown in EDI?
(EDI)
... ant flux with the EDI provider.  An interesting article on ZDNet recaps a study done over the last 4 years tracking costs, delays, and satisfaction with the results of ERP implementations. While Krig ...
Created on 02 April 2014
16. Metrics to Drive Supply Chain Improvement
(News)
Talking metrics is one thing that excites the Supply Chain Shaman, Lora Cecere. In a recent article on her site, she interview Mattell's Global Supply Chain's EVP on the topic and shares the results with ...
Created on 13 January 2014
17. Transportation Control Towers
(Logistics)
... ise. All this will let us control costs, manage performance, strive towards customer satisfaction (and the repeat business that comes with it), and become GLOBAL. Yes, there will still be gaps when we la ...
Created on 05 September 2013
18. The Supply Chain is Just a Cost of Doing Business
(Supply)
... ations. This level is more interesting in that it takes the delivery process to the status of helping the organization achieve its margin and customer satisfaction goals. Gartner says that in north Am ...
Created on 15 August 2013
19. We Won't Get Fooled Again - The Replacement of EDI
(Management)
... h dissatisfaction to cause entire segments like the auto industry, retail, transportation, and medical to shift from their established and stable processes to something entirely different. In fact, the issu ...
Created on 09 July 2013
20. Proactive Notification
(EDI)
... tomer service managers find that interactive proactive communications improve customer satisfaction and add value with personalized messages to individual recipients. While these services are typically a ...
Created on 08 July 2013