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1. Managing the supplier relationship makes business better
... blame. Sometimes someone is actually at fault but it’s rarely intentional. Fanning the flames of blame only delay resolutions and put what was likely a good relationship into a downward spiral from which ...
Created on 15 January 2018
2. Improve Your B2B On-Line Presence
If you, as a B2B company with a website you've investing a lot in building, happen to be underwhelmed with your ecommerce results, who gets the blame? Chances are, you'll need to spread the blame arou ...
Created on 08 September 2015
3. Don't Abuse Your Suppliers
...  spot at the top of the supply chain leadership pile, they aren't without blame. Read the piece HERE. ...
Created on 08 December 2014
4. Playing the Blame Game
... we shouldn't be so quick to lay blame when something goes wrong. Check it out HERE. ...
Created on 12 June 2014
5. Omnichannel Nirvana
... lers can really be blamed. Consumers don't see the disjointed technology behind the retailer, and they don't care that it exists. The retail consumer expects to find the same products in the store, in a  ...
Created on 16 April 2014
6. Omnichannel - With Caution
... who were assured that (despite their lack of planning and forethought) their packages would arrive on their doorsteps in time to wrap and give as presents the next day, had someone to blame - which I' ...
Created on 17 January 2014
7. Holiday Delivery Issue Analysis
If you're one of the many on-line retail customers still steamed about a late delivery of holiday presents, you want to blame somebody. But who deserves your scorn? The store? UPS? FedEx?It's not an ea ...
Created on 13 January 2014
8. Who's the Grinch?
It hasn't been the best holiday seasons for shippers, that's for sure. A significant number of packages weren't delivered in their committed time frames, and guess who's getting blamed.In a Forbes arti ...
Created on 30 December 2013
9. Pursuing Change
... as the two most often went hand-in-hand. Perhaps our DNA is to blame for associating “same” with safety and “change” with danger. Change is a hot topic for PMs right now. Agile takes a different look ...
Created on 22 March 2013
10. Embrace Your Problems
... es are known and applied fairly. Focus on problem resolution, not blame. You need to get past the ‘let’s just fix it and go’ mentality that may work well short term, but which longer term hinders  ...
Created on 22 February 2013
11. Manage Your Stakeholders & Manage Your Life
... thoughtful ingrates they are, gave you cleaning supplies. In their defense, “Didn’t you need a new mop?” Unmet expectations are the culprit of many disastrous events. And we only have ourselves to blame.  ...
Created on 14 December 2012
12. Let's Think About It
On the Enterprise Irregulars site, Phil Fersht laments the disintegration of the work ethic on the part of today's workers. He thinks we need to turn the tide and improve the analytical focus of our people ...
Created on 08 December 2012
13. Starting Procurement Fires
One of our favorites, Jason Busch from Spend Matters, has some ideas on how the procurement function can become a fire-starter, rather than spending its energy fighting flames. There are a number of steps ...
Created on 20 November 2012
14. Lame or Lean?
...  indicators that you may be working for a LAME organization. Interesting stuff! Read it here.   ...
Created on 30 July 2012
15. Does the Supply Chain Department Need the IT Department?
...  the software and therefore the business process owners should be accountable. There was no IT organization to blame if this didn’t work. The business owner (not the IT department) must make the decisio ...
Created on 07 October 2011
16. What Does Sustainability Have to Do with You?
... are confident, self-assured, and have a clear perception of reality. Accepting. They accept themselves and others and are not looking to lay blame. Problem Solvers. They can focus on problems beyond ...
Created on 08 July 2010
17. Why Are EDI Implementations So Tough?
... f the complaints in this area revolved around the blame game: providers insisting the problem lay with the complainant rather than the provider's technology or policies. Third party use was cited as a  ...
Created on 13 June 2010
18. Cecil's Empty Plate
...  customer, it's much easier to place the blame on the customer side of the transaction. After all the 860 purchase order has a very definite structure, and following the predetermined structure would ha ...
Created on 26 May 2008
19. Cecil's Changing Scenery
...  of anyone loosing their job.  But the economics are pretty obvious.  Can you blame Kroger for moving it's EDI function offshore?  Can you make a good case for the service provider to keep his program ...
Created on 02 August 2005
20. Can't we all just get along?
... st year. How can you blame businesses for staying low-tech by passing paper? Small businesses are faced with the choice >>Buy a $50 fax machine and a phone line and send orders the way they always h ...
Created on 31 May 2005