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1. From the Top
(Category)
"From the Top" is a series of interviews with top management executives of EDI service and software providers. We are asking where their business are, where they are going, what they understand their customers ...
Created on 26 December 2011
2. Managing the supplier relationship makes business better
(Retail)
The relationship between supplier and customer is critical to both parties. But it most often falls on the customer to manage that relationship because while the supplier has plenty at stake, the customer ...
Created on 15 January 2018
3. The Impact of Reverse Logistics
(Logistics)
... recently, the environmental impacts have been ignored.   Reverse logistics is used to describe the way a company handles products that get shipped backward through the supply chain. Customer returns ...
Created on 08 January 2018
4. Warehouses Go to Handheld Devices
(News)
According to Supply Chain Dive, warehouses will increase their use of handheld devices in order to keep up with customer service demand.   Read the article on Supply Chain Dive  ...
Created on 08 January 2018
5. Stop Rushing The Holidays! Try A Year-Round Retail Brand Experience Instead
(Retail)
... holiday season provides retailers with a perfect opportunity to bond with customers, regardless of whether they’re shopping online or in-store. To take advantage of the holiday buying surge, and use it ...
Created on 19 December 2017
6. Pilot Offers Expanded Logistics Management Solutions
(News)
... NJ. This new venture is Pilot’s largest multi-client operation at opening and their first in the Northeast. It will serve to help Pilot’s network of Northeast clients meet the needs of their customers ...
Created on 19 December 2017
7. New Alliance Between JDA & KPMG
(News)
In order to provide a more responsive and dynamic supply chain JDA Software and KPMG have announced a formal alliance, reports Business Wire. The alliance ensures that their customers can accelerate their ...
Created on 19 December 2017
8. Preparing Your Business for the Holiday Rush
(Retail)
Consumers are continually increasing their holiday spending budgets year-over-year. With more sales opportunities than ever before, can your business handle the influx of orders, customers, and shipments? ...
Created on 04 December 2017
9. Industry 4.0 is bringing about Supply Chain 4.0. Are you ready?
(EDI)
... shipping, warehousing, delivery, and even customer support by adding smart devices to things that have traditionally been, well… dumb. Dumb in the sense that they don’t communicate or have any way to sense ...
Created on 13 November 2017
10. How Voice Services Can Help Improve the Supply Chain
(Technology)
Did you know that 82% of consumers have stopped doing business with a company after they’ve experienced poor customer service? That’s not hard to imagine. We’ve all been customers who have called a company ...
Created on 07 November 2017
11. The Supply Chain is Evolving
(News)
Amazon and customer expectations are driving significant changes in the supply chain, reports JOC.com. Specifically automation, the more automation that can be used the faster the supply chain will be. ...
Created on 31 October 2017
12. How The Global Logistics Software Market Is Growing Significantly – And What This Means
(Logistics)
... look at tracking data for it to have an effect on your drivers. When drivers know they’re being watching, they’re automatically more productive. Customers Are No Longer In The Dark Before the logistics ...
Created on 31 October 2017
13. Full-Circle Fraud: How the Equifax Breach Will Lead to Merchant Losses
(Technology)
... most American credit users left vulnerable by the hack, it’s understandable that customers would be worried how this will impact their credit and their long-term financial well-being. It’s merchants, though, ...
Created on 10 October 2017
14. Reverse logistics will trash your inventory plans
(Retail)
... the biggest headache is having a sales associate put the items back on the shelves for the next customer to try. But with online purchases being delivered within 1 or 2 days, and increasingly even less ...
Created on 12 September 2017
15. Is the Future of EDI in Blockchain?
(Technology)
... model that initially drove the EDI services and gave them leverage over their customers. However there will still be the need for data translation services that have become a more important component ...
Created on 06 September 2017
16. Chatbots in the Chain
(Technology)
You’ve likely encountered chatbots even if they didn’t introduce themselves as such. Today you’re most likely to encounter them when you call a customer support hotline or online chat service. They ask ...
Created on 06 September 2017
17. The Rise of Logistics Tech Activates Entrepreneurs
(Logistics)
Globally, there is a demand for smarter, cost effective and sustainable operations to suit the needs of consumers who expect higher customer service levels. Business can not go on as usual. There have ...
Created on 30 August 2017
18. DB Schenker Reduces Onboarding Time for eCommerce Customers
(News)
... The solution provides digital services supporting all stages of online businesses including distribution, order and payment administration, accounting, goods shipment, returns management, repair and customer ...
Created on 30 August 2017
19. New Version of Omnichannel Solution for Dynamics 365
(News)
Communications® today announced Cosmos, the latest version of its omnichannel customer service solution for Microsoft Dynamics 365, at Microsoft Inspire 2017 in Washington, D.C. Cosmos introduces mobile ...
Created on 30 August 2017
20. Walmart - The NEW Mandate
(EDI)
... can concentrate on developing their systems and delivering high quality customer support while leaving the heavy lifting of server farms and data centers to Amazon. If your EDI provider has received ...
Created on 25 August 2017