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1. Chatbots in the Chain
(Technology)
... chatbots for use in their business. The majority are considering them for customer service deployment, an increase from their 20126 Q4 survey where a scant 21 percent were looking at them. That’s a significant ...
Created on 06 September 2017
2. The Rise of Logistics Tech Activates Entrepreneurs
(Logistics)
Globally, there is a demand for smarter, cost effective and sustainable operations to suit the needs of consumers who expect higher customer service levels. Business can not go on as usual. There have ...
Created on 30 August 2017
3. DB Schenker Reduces Onboarding Time for eCommerce Customers
(News)
Magic Software Enterprises Ltd., announced that logistics provider DB Schenker has implemented the leading-edge Magic xpi Integration Platform as the backbone of its integrated sales and logistics solution. ...
Created on 30 August 2017
4. New Version of Omnichannel Solution for Dynamics 365
(News)
Communications® today announced Cosmos, the latest version of its omnichannel customer service solution for Microsoft Dynamics 365, at Microsoft Inspire 2017 in Washington, D.C. Cosmos introduces mobile ...
Created on 30 August 2017
5. Digital Transformation in the Supply Chain
(Technology)
... of AI and can carry on conversations via text and even by voice. How is your customer service being handled? Does every call still go through a IVR menu? Bots are changing how customers interact with customer ...
Created on 13 August 2017
6. Privacy Policy
(Uncategorised)
... cy. Spam We don't like it, we don't support it, and we don't engage in it. If you do not want to receive e-mail from us in the future, please let us know by contacting Customer Service at newslett ...
Created on 18 July 2017
7. S&OP Metrics Benefits
(News)
Sales and Operations Planning (S&OP) has been a popular supply chain topic, but most companies aren't there yet. From a measurements standpoint, a robust S&OP process is something to shoot for, though.In ...
Created on 19 January 2017
8. Service Levels vs. Inventory
(News)
If you're in the supply chain or customer service arena, you're aware of the pendulum that swings between inventory and service level. Too much inventory and service is great, but financial performance suffers.T ...
Created on 12 September 2016
9. SMBs Combine People and Tech to Win
(News)
Most topics we discuss are quite relevant to larger supply chains, but small and medium sized businesses (SMBs) need help as well. Techology can be an answer to SMB challenges, but having the right people ...
Created on 01 September 2016
10. IoT Usage Increases for Supply Chains
(News)
It should come as no surprise that supply chains are getting heavily into IoT. Research cited by Kaitlyn McAvoy on the Spend Matters site shows that the majority already have IoT strategies in place.Although ...
Created on 01 September 2016
11. Succeeding at the Last-Mile Challenge
(News)
The race is on to solve the 'last-mile' dilemma, according to Bridget McCrea on the Supply Chain 24/7 site. Getting products purchased on-line from the DC into the customers' hands can make or break a ...
Created on 23 June 2016
12. Designing a Beautiful Supply Chain
(News)
In the latest article in his series on supply chain design, Jonathan Lofton focuses on how aesthetics fits into the process. Making your supply chain 'beautiful' may sound funny, but using 'systems thinking' ...
Created on 08 March 2016
13. Survey Shows Increase in Reshoring
(News)
In the 'Good News for a Change' category, recent research by BCG points to an increase in the reshoring of manufacturing. According to the data, the number of suppliers bringing their production back to ...
Created on 17 December 2015
14. Supply Chain Agility and Customer Service
(News)
One of the less publicized effects of the rise of the omnichannel customer is on customer service. Consumers want answers, and that puts pressure on supply chains to communicate better.In a Spend Matters ...
Created on 10 December 2015
15. Managing Your Supply Chain
(Supply)
... g on enhancing customer service and loyalty. SCM continues to play an important role in supplier relationships, faster product-development cycles, and business expansion. E-Commerce will continue to be high ...
Created on 30 November 2015
16. Fix That Supply Chain With Logistics Updates
(Logistics)
... Material Management and Customer Service were consolidated. The principle enabler of this trend was the widespread adoption of enterprise level information systems applications (ERP).  Supply Chain extends ...
Created on 02 November 2015
17. Whole Foods Takes the ERP Plunge
(News)
When an iconic brand decides to head down the ERP path, it's a big deal for both the company and its customers. Whole Foods is looking at its Infor implementation as a necessary step for its reinvention.They're ...
Created on 29 October 2015
18. Mobile Tech Added for Omnichannel Fulfillment
(News)
When we look at the changes in supply chain operations resulting from the omnichannel trend, we normally don't think of what happens in the warehouse. According to Ben Ames on the DC Velocity site, that's ...
Created on 27 October 2015
19. Omnichannel Delivers
(News)
Ever wonder why so much focus is on the omnichannel customer? Recent studies show they deliver 21% more profit than single channel buyers...that may explain it!IBM has done a lot of research on the topic ...
Created on 17 August 2015
20. Build a Customer-Centric Strategy
(News)
In the latest in a series of article on how to build supply chain strategy, Alexis Rotenberg on JDA's blog site talks about moving to a customer-centric model.It's not an easy path and many supply chains ...
Created on 24 May 2015