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1. What GDPR Means For Your Supply Chain
... and cost control ● As a means of social responsibility ● As a way of gauging/enhancing customer satisfaction It’s your company’s responsibility to manage the customer data you share with your suppliers; ...
Created on 30 April 2018
2. Expanded Payment Options Can Help Merchants Boost Customer Loyalty and Satisfaction
... and customer satisfaction.”   While it may be some years before there is widespread implementation of a payment option that delivers on bitcoin’s promise of zero chargebacks, Eaton-Cardone says there ...
Created on 16 April 2018
3. Chatbots in the Chain
... as many of them available to take calls as are needed. They answer the questions quickly, record the questions and answers, and deliver high levels of customer satisfaction. That all seems fine when someone ...
Created on 06 September 2017
4. Visibility in an Omnichannel World
...  drop-ships, and all other aspects of the supply chain.According to Chris Cunnane, visibility into inventory is crucial to retaining customer satisfaction and loyalty. On the Logistics Viewpoints site ...
Created on 24 November 2016
5. Measuring the Omnichannel Supply Chain
You may think your omnichannel efforts are all that, but what do your customers think about it? Measuring customer satisfaction is always challenging, and dealing with omnichannel buyers adds an even greater ...
Created on 26 September 2015
6. What EDI Service Providers Know That You Don't
... to the users to select based on price and customer satisfaction. ...
Created on 17 August 2015
7. New Supply Chain Metrics
...  some promise for determining customer satisfaction. Read about it HERE. ...
Created on 18 December 2014
8. Money for Nothin'
... w to meet customer demand, and meeting customer demand is critical to customer satisfaction - one of marketing's main goals. As you're looking for additional funding for new projects next year, reorie ...
Created on 22 August 2014
9. Courier Performance
... Key Performance Indicator (KPIs) in postal and courier services measure the efficiency in operations and customer satisfaction with delivery. I found a great study of courier performance created by ...
Created on 15 August 2014
10. Moving to the Digital World - Still / Yet
... ng customers in the information loop, here's Altimeter's info-graphic that shows the benefits of digital transformation. The top 2 - Lift in engagement and Improved customer satisfaction go hand in ha ...
Created on 24 July 2014
11. Metrics to Drive Supply Chain Improvement
Talking metrics is one thing that excites the Supply Chain Shaman, Lora Cecere. In a recent article on her site, she interview Mattell's Global Supply Chain's EVP on the topic and shares the results with ...
Created on 13 January 2014
12. Transportation Control Towers
... ise. All this will let us control costs, manage performance, strive towards customer satisfaction (and the repeat business that comes with it), and become GLOBAL. Yes, there will still be gaps when we la ...
Created on 05 September 2013
13. The Supply Chain is Just a Cost of Doing Business
... ations. This level is more interesting in that it takes the delivery process to the status of helping the organization achieve its margin and customer satisfaction goals. Gartner says that in north Am ...
Created on 15 August 2013
14. Proactive Notification
... tomer service managers find that interactive proactive communications improve customer satisfaction and add value with personalized messages to individual recipients. While these services are typically a ...
Created on 08 July 2013
15. B2B Data and Analyzing (The Challenge)
...  service provider, you are feeling the pressure to introduce new services, improve customer satisfaction and lower your operating costs. What Techdinamics can do for you: They can set up a Branded ED ...
Created on 29 June 2013
16. Lean Beginnings
Quite often, it's tough to take that first step. You need a little bit of a plan before you begin to move forward. Getting involved in continuous improvement may sound like a huge undertaking, but if you ...
Created on 16 April 2013
17. Omni-Channel Customer Service
One obvious impact of the move toward omni-channel retailing, which may not be all that obvious, is to customer service personnel. How do they take care of customers that have moved ahead of them on the ...
Created on 16 April 2013
18. Benchmarking Your Program
Finding good benchmarking information for your B2B integration program can be a chore. In a GXS blog article, Rachel Cohen talks about recent research that may be helpful to you.It looks like satisfying ...
Created on 02 April 2013
19. What the ERP Needs to Support the Supply Chain
John Westerveld takes us through a scenario that illustrates what's really needed to support the supply chain in an ERP environment.Check out his article in The 21st Century Supply Chain HERE.
Created on 21 March 2013
20. Industrial Distribution eCommerce
Industrial distributors are typically not on the technological cutting edge. Mobile and ecommerce are having quite an impact, though.In a Modern Distribution Management article, Jonathan Bein and Robert ...
Created on 20 February 2013