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1. The Importance of Visibility
(News)
In a Supply Chain Dive article, Rich Weissman describes why visibility is so important to everyone selling to ecommerce consumers.It not only shapes the customer experience, it directly affects your brand. ...
Created on 15 December 2016
2. Last Mile Delivery Discussion
(News)
...  some interesting thinking on the subject.As usual, Amazon is pushing the envelope but the list of options to improve the customer experience is growing. Read the summary of the discussion HERE. ...
Created on 12 July 2016
3. What's Amazon Up To?
(Management)
I was considering writing an article about which company will be most disruptive to supply chains over the next few years, when lo and behold what pulls into my driveway but an Amazon-branded panel truck ...
Created on 17 February 2016
4. Are You Missing Out on Same-Day Delivery?
(News)
Some companies seem to be racing full-steam ahead on same-day delivery. Others are hanging back. Are you losing out if it's not part of your offering?On the Econsultancy site, Jack Simpson goes through ...
Created on 28 December 2015
5. Utilize Your RFID Data
(News)
Visibility may not be the holy grail for the supply chain, but it's close. RFID technology can deliver it to a certain level but can do much more, according to Bill Hardgrave.The real power of RFID can ...
Created on 05 November 2015
6. ERP = CEO?
(News)
Some folks think that 'ERP is dead', but Den Howlett on the Diginomica site disagrees. The function of the ERP will change to that of a 'Customer Experience Optimizer' or 'CEO'.Working back from custo ...
Created on 13 October 2015
7. The Interplay Of Dropship And Omni-Channel
(Logistics)
... the retail web sites for other companies to improve customer experience. Borders, Target, Sears Canada and LaCoste are among the multinationals that work with Amazon to ensure smoother deliveries of products ...
Created on 06 July 2015
8. Planning Your Digital Transformation
(News)
Ray Wang, on the Enterprise Irregulars site, gathers up the thinking of the folks at Constellation Research that describes tactics on how to prepare your organization for digital transformation.Though ...
Created on 14 January 2015
9. Facts You Need to Know About the Cloud
(Technology)
... and how to manage the Cloud. Cloud-based Contact Centers: This seems to be a logical first project for the Cloud. Customer experience and revenue (capital expenditure higher than operating expenses) ...
Created on 14 January 2015
10. Trends Affecting Retail
(News)
On the Retail Customer Experience site, Chris Petersen takes a broader look at several trends we've been following that will greatly affect retail in the near future. As they say, the only constant is change ...
Created on 30 September 2014
11. Moving to the Digital World - Still / Yet
(Management)
... e last to be addresses. Specifically - customer experience overhaul is at the very bottom of the list.                                          For suppl ...
Created on 24 July 2014
12. Where Is Omni-Channel and Why Isn't It?
(Retail)
... -channel customer experience is now a brand differentiator." So that third of retailers that do have their omnichannel acts together are winning the minds and the business of their customers, who by the ...
Created on 13 June 2014
13. The State of B2B
(News)
Brian Walker, on the Forbes site, looks at the state of B2B ecommerce and speculates as to why it's hasn't exactly caught on. Although many companies in the space have already reached the tipping point, ...
Created on 13 May 2014
14. More Retail Predictions
(News)
... rom the customer experience side. Read the article on the Customer Think site HERE. ...
Created on 08 January 2014
15. Revolution In CRM
(Integration)
Many companies keep avoiding social media contact center integration. But the CRM that we all know is morphing into CEM (Customer Experience Management). A conclusion is that CRM and marketing need to ...
Created on 08 November 2013
16. B2B On-Line
(News)
Bob Barr, an Acquity Group VP, takes a look at how B2B businesses approach the on-line experience. If they aren't out there already, they'd better be thinking about it.Whether for marketing or operations ...
Created on 21 October 2013
17. Omnichannel Customer Touchpoints
(News)
'Omnichannel' has different meanings to different business groups. What's relevant to the supply chain isn't necessarily the same to customer service personnel.In a Forrester blog, Ronald Rogowski looks ...
Created on 02 October 2013
18. The Bar Code at 40
(News)
In an article in Packaging Digest, Lisa McTigue Pierce delivers two stunning pieces of information: the bar code is now 40 years old, and it's also the supporting two of the key trends affection businesses ...
Created on 25 August 2013
19. Amazon and Customer Expectations
(News)
Much has been written about the impact of Amazon Supply on B2B suppliers, as well as the subsequent entry of Google into the same market. It's not just the battle for customers that will determine winners ...
Created on 16 July 2013
20. The Buzz About Omnichannel
(Retail)
... for the entire customer experience consolidated, there’s a better chance that planning, rather than reacting, will become the norm. Due to the huge growth in mobile, social media, and on-line ecommerce, ...
Created on 25 June 2013