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1. Revolution In CRM
...  for contact centers. They are going beyond phones and email and have to deal with more customer channels in order to solve customer problems. It's all about managing technical support, training conta ...
Created on 08 November 2013
2. The Amazon Effect on Distributors
... purchasers buy on the basis of price. Many have contracts with suppliers for categories of MRO. They often depend on services like VMI and vending machines, technical support, reporting, and websites optimized ...
Created on 10 July 2012
3. Build, Buy, or Wait? (Part 2)
... often their sales representative. Other options would be to contact their technical support people, help desk, and whatever other contacts you have in their organization. It’s quite possible you won’t ...
Created on 24 April 2012
4. Going Up?
... have many roles that come together to support our partners- technical support, help line, mapping analysts, project managers, supervisors, operations support, and others. Each role has something unique ...
Created on 18 July 2011
5. To Outsource, or Not…..
... example, if technical support for a complex product line is  a crucial part of your company’s marketing strategy, you will want your own people performing that activity. Nature of the value added during ...
Created on 16 May 2011
6. Where Do I Go From Here?
... that many companies don’t have separate positions for production support, analysts, project managers, and technical support/development as we did. Heck, a lot of companies have all of those roles being ...
Created on 01 April 2011
7. Would You Change If... Survey Results
When I first took up the 'profession' of sales in the 70s, the school of thought was that by leading a conversation and using certain techniques, it was possible to get someone to buy what you were selling. ...
Created on 13 August 2010
8. Why Are EDI Implementations So Tough?
... ing applications came in close behind at 24.5%. The top complaint regarding provider communications was "vendor slow to respond" both in regards to answering general questions and in technical support ...
Created on 13 June 2010