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1. How Voice Services Can Help Improve the Supply Chain
(Technology)
... s than half (44%) of respondents who thought they spoke to call centers had a completely satisfying call, meaning that answering services should be careful of how they're perceived.   So what  ...
Created on 07 November 2017
2. WalMart ex-CEO's Supply Chain Lessons
(News)
When WalMart's most successful CEO of recent years decides he wants to share some supply chain lessons, I reckon we ought to listen. Mike Duke spoke at a recent Gartner conference and was generous in th ...
Created on 11 August 2016
3. Advanced EDI Documents You Should Be Using
(EDI)
The first one is a bit silly. 95% of all EDI users are spokes and they use what their hubs tell them to use. So the only companies that this can possibly apply to are Hubs. But perhaps there is a little ...
Created on 10 August 2015
4. Sharing POS Data Can Deliver Benefits to Retailers
(Integration)
... this data into purchase orders for the suppliers (the Spokes). What about instead passing along the POS data to the suppliers and in fact, let them write their own purchase order. The Spoke knows their ...
Created on 04 May 2015
5. Is Social Media Doing Anything For You?
(Management)
... e calls -- demanding immediate response -- without the courtesy of actually speaking to someone. However, introverts are said to prefer written communication to spoken (in part because writing allows m ...
Created on 19 February 2015
6. Electronic Invoicing Is Hot In Chile
(Management)
... the Chilean Head of Taxpayer Support and Assistance and IRS spokesperson of that country’s e-invoicing program calls his nation’s electronic invoicing system among the world’s most successful. Ricardo ...
Created on 30 January 2015
7. The Hub and Spoke Procurement Model
(News)
...  how the hub and spoke organizational model can facilitate communication and collaboration among teams involved in the process. Read about it HERE. ...
Created on 11 November 2014
8. SAP's Future Direction
(News)
SAP's CEO Bill McDermott recently spoke at their yearly Sapphire conference. It's always instructive to hear what an industry or technology leader is thinking. SAP wants to simplify things, but is also movi ...
Created on 19 June 2014
9. All about B2B data (and Big Data)
(Technology)
... ?  Recently we spoke with Rob Guerriere of DataTrans Solutions. Many of us are assuming that EDI's definition is directly tied to "structured data" and B2B is a more widely used term that could really ...
Created on 30 December 2013
10. Spokes, the 2nd Type of EDI Customer
(EDI)
What is wrong with the current approach to EDI implementation? We need a new concept. Everybody wants to be a “Hub” not a “Spoke”, because that is where the money is made. That is also why new EDI implementations ...
Created on 04 December 2013
11. ECSP's, the 3rd Type of EDI Customer
(EDI)
Ecommerce Service Providers (ECSP) are a “hybrid” with high turnover rate, deal with all implementation guides, and amount to a “Hub of Spokes”). An ECSP is what we previously called VAS (value added services) ...
Created on 02 December 2013
12. Interconnects Are the Market
(Integration)
... : “EDI VANS are Undefined At Best”. The answer is... NOBODY. Below is a chart showing how properly connected interconnects work.  Note that many Spokes are on different VANs than is their Hub. When the ...
Created on 27 November 2013
13. Focus on Hubs – One ofThree Types of EDI Customers
(EDI)
... out to their trading partners and request those partners to trade electronically. Let's characterize the three types of EDI customers:  (1) Hubs (2) Spokes (low turnover of trading partners but highe ...
Created on 20 November 2013
14. The Approaching Supply Chain Apocalypse
(Supply)
Last week I spoke with GXS VP Steve Scala about some of the company’s reasons for discontinuing the practice of daisychaining. Putting aside the rest of the arguments about why the company is taking this ...
Created on 04 October 2013
15. How Sustainable are My Suppliers?
(Retail)
... for shipping cartons and catalogs, and the use of renewable material.   Processes. This is a category that cuts across all the aspects of sustainability, and the only company that spoke in detail ...
Created on 26 January 2013
16. Google Wallet: High Risk, High Reward
(Retail)
... ia, Google Wallet appears still to be hiring, and it has kept up a steady stream of press releases and updates. Almost without exception, serious external commentators on Google Wallet with whom I've s ...
Created on 13 August 2012
17. Is Social Media Really Sociable?
(Retail)
... ctually speaking to someone. However, introverts are said to prefer written communication to spoken (in part because writing allows more time to gather one's thoughts and frame the words more exactly), whi ...
Created on 03 July 2012
18. Managing Translation Maps: A Philosophical Question
(EDI)
“To be, or not to be, that is the question.”   This well known quote from Shakespeare’s Hamlet has intrigued scholars as well as theater connoisseurs since it was first spoken in the early 15th century.. ...
Created on 13 June 2012
19. Do We Need VANs?
(Supply)
...  documents and communicate these “implementations” to their trading partners (spokes). The problem was each one was different and ultimately a huge burden and expense for the spokes to implement. Frankly ...
Created on 11 April 2012
20. Do We Need VANs?
(Retail)
...  documents and communicate these “implementations” to their trading partners (spokes). The problem was each one was different and ultimately a huge burden and expense for the spokes to implement. Frankly ...
Created on 11 April 2012