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1. Supply chain logistics are increasingly integrated with ERP systems
... and the results become part of ERP. Gartner reports that supply chain management software revenue grew nearly 14 percent in 2017 underscoring the importance of the category. When supply chain software ...
Created on 03 December 2018
2. Expanded Payment Options Can Help Merchants Boost Customer Loyalty and Satisfaction
... 100,000 merchants worldwide. Furthermore, research by J.D. Power and Fiserv found that billing and payment options can account for 20% or more of customer loyalty and satisfaction scores. Chargebacks911, ...
Created on 16 April 2018
3. Concurrency is the Word
It's always important to stay up-to-date with buzzwords. For example, were you aware that the future of supply chain planning is 'concurrency'?Melissa Clow, on the 21st Century Supply Chain site, reviews ...
Created on 23 March 2017
4. Preparing For the Big Interview
You've finally scored an interview for a supply chain role in a big company. You might want to consider investing some time in preparation to improve your chances.Kaitlyn McAvoy from Spend Matters has discusse ...
Created on 22 September 2016
5. Build a Customer-Focused Supply Chain
How do you build a supply chain that's focused on what customers want, not just cost savings? Lora Cecere, the Supply Chain Shaman, first addressed this topic back in 2008 and is now cycling back with ...
Created on 03 December 2015
6. How's Your Trading Partner Meeting Working Out?
... to conflict with priorities already established for your department, you could simultaneously score a big win for your company and sabotage your own standing. Supply-chain success, therefore, involves seve ...
Created on 26 October 2015
7. The Perfect Metric? Take A Closer Look
... be important. But other issues may be more important, and worth adding to your scorecard.  ...
Created on 26 August 2015
8. Scorecards vs. Continuous Compliance Monitoring
... used vendor scorecards to evaluate performance. For small and medium-size supply chains, these can work fairly well. Typically, the scorecards measure, in a shorthand fashion, how well the supplier has ...
Created on 20 July 2015
9. Outsourcing Compliance Optimization
... delivered (and after, such as invoices). Then think about the thousands of orders fulfilled by scores and scores of suppliers, and it becomes easy to understand why outsourcing the process is almost always ...
Created on 13 July 2015
10. The Growing Significance of Sustainability
In the past few years, supply chain sustainability has changed from being a 'check box' item on a Corporate Social Responsibility (CSR) scorecard to an approach with strategic significance. A vast majorit ...
Created on 24 May 2015
11. IoT and Big Data
Two massive technology and business trends, Big Data and IoT, are perfectly positioned to score big advances together over the coming years. Although they're both still years away from fully realizing thei ...
Created on 30 April 2015
12. Mitigate Risk with Metrics
Scorecards have been around supply chains for quite awhile. Do people on the manufacturing floor have access to the metrics they really need, though?In an EBN article, Hailey Lynne Mckeefrey explores the ...
Created on 25 March 2015
13. New Supply Chain Metrics
Is your supply chain satisfying your customers? How do you know? Steve Banker questions traditional supply chain metrics in a recent article on the Forbes site.Measuring the 'Net Promoter Score' (NPS) hold ...
Created on 18 December 2014
14. Courier Performance
...  A “balanced scorecard” to give top managers views of external outcomes (system efficiency/reliability), operator activities (internal processes), and customer satisfaction. Develop objective ...
Created on 15 August 2014
15. Make Your Data Actionable
Ray Major, on the Smart Data Collective site, is looking at ways to leverage supply chain data to benefit the organization. If you're implementing a business intelligence platform, he wants to make sure ...
Created on 21 July 2014
16. A Little History Lesson
Art van Bodegraven, in an article on the Spend Matters site, takes a spin through the history of supply chain management in an attempt to explain why practioners feel the way they do about it.It's nicely ...
Created on 22 June 2014
17. Building a Resilient Supply Chain
We all agree that sustainability in the supply chain is an important objective. But how do you get there? Resilience helps.In an article on the EBN site, Nicke Testa discusses how supply chain management ...
Created on 22 June 2014
18. Supply Chain Intelligence: Utilizing The Services Hub
... n give you three types of information: Low Value is Scorecard stuff; Medium Value is stuff you will see elsewhere; High Value is stuff you will see from your Services Hub first (like the example above ...
Created on 11 June 2014
19. Looking at the Scorecard
If you're part of the supply chain, you are likely to be very familiar with the concept of the scorecard. Lora Cecere, the Supply Chain Shaman, certainly is.She's looking at how effective they are, the ...
Created on 19 May 2014
20. The Medical Device Supply Chain
The medical device supply chain is a tough one. Lora Cecere, the Supply Chain Shaman, has taken a deep dive into what drives it and how it can improve.She has recommendations specific for the medical device ...
Created on 12 May 2014