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1. Get a handle on big data and make your supply chain top of its class
... of that firm. Big data lets you look at trends and isolate incidents that either did or could cost money. It’s another gateway to finding and preventing issues and minimizing risk. Improve customer service ...
Created on 01 October 2018
2. Be a Supply Chain Hero by Jumping Ahead of the Pack
... most frequent questions. Some companies have built a significant portion of their customer service initiatives around social media but haven’t often included supply chain activities in their loops. The ...
Created on 16 April 2018
3. Warehouses Go to Handheld Devices
According to Supply Chain Dive, warehouses will increase their use of handheld devices in order to keep up with customer service demand.   Read the article on Supply Chain Dive  ...
Created on 08 January 2018
4. Preparing Your Business for the Holiday Rush
... quantities on hot items. You can also use it for customer service and to drum up hype before sales even start. Keep Going Into The New Year While the main rush leads up to the Christmas holiday, ...
Created on 04 December 2017
5. How Voice Services Can Help Improve the Supply Chain
Did you know that 82% of consumers have stopped doing business with a company after they’ve experienced poor customer service? That’s not hard to imagine. We’ve all been customers who have called a company ...
Created on 07 November 2017
6. Chatbots in the Chain
... chatbots for use in their business. The majority are considering them for customer service deployment, an increase from their 20126 Q4 survey where a scant 21 percent were looking at them. That’s a significant ...
Created on 06 September 2017
7. The Rise of Logistics Tech Activates Entrepreneurs
Globally, there is a demand for smarter, cost effective and sustainable operations to suit the needs of consumers who expect higher customer service levels. Business can not go on as usual. There have ...
Created on 30 August 2017
8. DB Schenker Reduces Onboarding Time for eCommerce Customers
Magic Software Enterprises Ltd., announced that logistics provider DB Schenker has implemented the leading-edge Magic xpi Integration Platform as the backbone of its integrated sales and logistics solution. ...
Created on 30 August 2017
9. New Version of Omnichannel Solution for Dynamics 365
Communications® today announced Cosmos, the latest version of its omnichannel customer service solution for Microsoft Dynamics 365, at Microsoft Inspire 2017 in Washington, D.C. Cosmos introduces mobile ...
Created on 30 August 2017
10. Digital Transformation in the Supply Chain
... of AI and can carry on conversations via text and even by voice. How is your customer service being handled? Does every call still go through a IVR menu? Bots are changing how customers interact with customer ...
Created on 13 August 2017
11. Privacy Policy
... cy. Spam We don't like it, we don't support it, and we don't engage in it. If you do not want to receive e-mail from us in the future, please let us know by contacting Customer Service at newslett ...
Created on 18 July 2017
12. S&OP Metrics Benefits
Sales and Operations Planning (S&OP) has been a popular supply chain topic, but most companies aren't there yet. From a measurements standpoint, a robust S&OP process is something to shoot for, though.In ...
Created on 19 January 2017
13. Service Levels vs. Inventory
If you're in the supply chain or customer service arena, you're aware of the pendulum that swings between inventory and service level. Too much inventory and service is great, but financial performance suffers.T ...
Created on 12 September 2016
14. SMBs Combine People and Tech to Win
Most topics we discuss are quite relevant to larger supply chains, but small and medium sized businesses (SMBs) need help as well. Techology can be an answer to SMB challenges, but having the right people ...
Created on 01 September 2016
15. IoT Usage Increases for Supply Chains
It should come as no surprise that supply chains are getting heavily into IoT. Research cited by Kaitlyn McAvoy on the Spend Matters site shows that the majority already have IoT strategies in place.Although ...
Created on 01 September 2016
16. Succeeding at the Last-Mile Challenge
The race is on to solve the 'last-mile' dilemma, according to Bridget McCrea on the Supply Chain 24/7 site. Getting products purchased on-line from the DC into the customers' hands can make or break a ...
Created on 23 June 2016
17. Designing a Beautiful Supply Chain
In the latest article in his series on supply chain design, Jonathan Lofton focuses on how aesthetics fits into the process. Making your supply chain 'beautiful' may sound funny, but using 'systems thinking' ...
Created on 08 March 2016
18. Survey Shows Increase in Reshoring
In the 'Good News for a Change' category, recent research by BCG points to an increase in the reshoring of manufacturing. According to the data, the number of suppliers bringing their production back to ...
Created on 17 December 2015
19. Supply Chain Agility and Customer Service
One of the less publicized effects of the rise of the omnichannel customer is on customer service. Consumers want answers, and that puts pressure on supply chains to communicate better.In a Spend Matters ...
Created on 10 December 2015
20. Managing Your Supply Chain
... g on enhancing customer service and loyalty. SCM continues to play an important role in supplier relationships, faster product-development cycles, and business expansion. E-Commerce will continue to be high ...
Created on 30 November 2015