This issue of eC-BP.org's newsletter marks the launch of our new series, "On The Line." In this series, we will be talking with the people who make EDI systems run, and keep them running. Each interview is presented as a standard set of questions, but each person has the opportunity to answer the questions and expand on the topic. This format is similar to our "From the Top" series, interviews with executive management of EDI software and services providers.
EDI staff members are invited to review the questions and send in their own responses for publication.
Our latest On The Line interview is with Michael Martz, Director of eBusiness Operations for Grainger. Michael explains how his position and EDI in general work to support Grainger's focus on customer satisfaction.