- 41. B2B, B2C.... Does it Matter?
- (News)
- There have always been pretty clear distinctions between the B2B and B2C worlds, especially on the ecommerce side. Are they still relevant? Chris O'Connor on the Sand Hill site discusses the changes that ...
- 42. Time for a Yearly Checkup
- (Management)
- ... that we are supporting. Talk to the other department heads in the building and educate them on enhancements other documents can bring to the table. For example, do you run a B2C website? Maybe requiring ...
- 43. B2B Research Interview
- (News)
- As a followup to last week's article about on-line B2B customer behavior research, B2C's David Hoskins interviews Brian Walker of Hybris. B2B seems to be getting closer and closer to the B2C paradigm. Check ...
- 44. Reasons to Outsource
- (News)
- The discussion about outsourcing is never static. Someone always has a new opinion or reasoning. In this case, Euan Johnston on the B2C site rolls out a comprehensive list of reasons to consider outsourcing. ...
- 45. Customer Service Guidelines
- (News)
- No matter what type of business you're in, you always have a customer to satisfy. Evan Johnston on the B2C site has compiled a set of guidelines for delivering good service to your customers. These are ...
- 46. B2B Research Results
- (News)
- Details of a new study by hybris have been released on the Market Watch site. According to their research, B2B ecommerce purchasers are demanding a B2C-type user experience and functionality. To those ...
- 47. eCommerce Growth for B2B and B2C
- (News)
- Don Davis, in an Internet Retailer article, describes recent research by Forrester that indicates continued high growth rates for both business and consumer oriented electronic commerce. Growth doesn't ...
- 48. B2B eCommerce Expands
- (News)
- Do you think B2B eCommerce is dwarfed by the size of the consumer eCommerce market? Think again..... In a summary of a Forrester research article, Andy Hoar tells us that B2B is now twice the size of B2C ...
- 49. How's B2B eCommerce Doing
- (News)
- B2B eCommerce was originally predicted to be much more significant than B2C. That didn't happen, but it's still moving forward at a rapid rate. Erin Griffith from Pando Daily has takes a look backward ...
- 50. B2B Trends
- (News)
- In a Corporate Executive Board blog on the topic of customer service, Lara Ponomareff talks about some trends that B2B has in common with B2C companies. Some of the findings are surprising, but as ...
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